SHIP: State Health Insurance Assistance Program

Medicare Helpful Contacts by State

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Medicare Helpful Contacts

SHIP — State Health Insurance Assistance Program

Can answer my questions about : Personalized health insurance counseling 

StateAgency nameContact information
AlabamaState Health Insurance Assistance Program (SHIP)Toll Free: (800) 243-5463 
(1-800-AGELINE) Local: (334) 242-5743 

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AlaskaMedicare Information OfficeToll Free: (800) 478-6065 
Local: (907) 269-3680 
Toll Free TTY: (800) 770-8973 

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ArizonaArizona State Health Insurance Assistance ProgramToll Free: (800) 432-4040 
(Spanish available upon request) Local: (602) 542-4446 
(711 for TTY) 
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ArkansasSenior Health Insurance Information Program (SHIIP)Toll Free: (800) 224-6330 
Local: (501) 371-2782 
Toll Free TTY: (501) 683-4468 
Spanish: (501) 371-2782 

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CaliforniaCalifornia Health Insurance Counseling & Advocacy Program (HICAP)Toll Free: (800) 434-0222 

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ColoradoSenior Health Insurance Assistance Program (SHIP)Toll Free: (888) 696-7213 
Local: (720) 321-8850 
Spanish: (866) 665-9668 

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ConnecticutCHOICESToll Free: (800) 994-9422 

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DelawareELDERinfoToll Free: (800) 336-9500 
Local: (302) 674-7364 

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FloridaServing Health Insurance Needs of Elders (SHINE)Toll Free: (800) 963-5337 
TTY: (800) 955-8770 

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GeorgiaGeorgiaCaresToll Free: (866) 552-4464 
(option 4) TTY: (404) 657-1929 

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GuamGuam Medicare Assistance Program (GUAM MAP)Local: (671) 735-7415 
(or (671) 735-7390) TTY: (671) 735-7415 

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HawaiiSage PLUS ProgramToll Free: (888) 875-9229 
Local: (808) 586-7299 
Toll Free TTY: (866) 810-4379 

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IdahoSenior Health Insurance Benefits Advisors (SHIBA)Toll Free: (800) 247-4422 

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IllinoisSenior Health Insurance Program (SHIP)Toll Free: (800) 252-8966 
TTY: (888) 206-1327 

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IndianaState Health Insurance Assistance Program (SHIP)Toll Free: (800) 452-4800 
Local: (765) 608-2318 
Toll Free TTY: (866) 846-0139 

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IowaSenior Health Insurance Information Program (SHIIP)Toll Free: (800) 351-4664 
Toll Free TTY: (800) 735-2942 

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KansasSenior Health Insurance Counseling for Kansas (SHICK)Toll Free: (800) 860-5260 

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KentuckyState Health Insurance Assistance Program (SHIP)Toll Free: (877) 293-7447 
Local: (502) 564-6930 

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LouisianaSenior Health Insurance Information Program (SHIIP)Toll Free: (800) 259-5300 
Local: (225) 342-5301 

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MaineMaine State Health Insurance Assistance Program (SHIP)Toll Free: (800) 262-2232 

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MarylandMaryland Department of Aging -Senior Health Insurance Assistance Program (SHIP)Toll Free: (800) 243-3425 
((844) 627-5465 (out of state), For TTY, call 711) Local: (410) 767-1100 

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MassachusettsServing the Health Insurance Needs of Everyone (SHINE)Toll Free: (800) 243-4636 
((800) AGE-INFO) Local: (617) 727-7750 
Toll Free TTY: (877) 610-0241 

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MichiganMMAP, Inc.Toll Free: (800) 803-7174 

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MinnesotaMinnesota State Health Insurance Assistance Program/Senior LinkAge LineToll Free: (800) 333-2433 

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MississippiMS Dept of Human Services – Division of Aging & Adult ServicesToll Free: (844) 822-4622 
Local: (601) 359-4577 
TTY: (787) 919-7291 

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MissouriCLAIMToll Free: (800) 390-3330 
Local: (573) 817-8320 
(TDD/TTY available upon request) 
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MontanaMontana State Health Insurance Assistance Program (SHIP)Toll Free: (800) 551-3191 

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NebraskaNebraska Senior Health Insurance Information Program (SHIIP)Toll Free: (800) 234-7119 
Local: (402) 471-2841 
Toll Free TTY: (800) 833-7352 

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NevadaState Health Insurance Assistance Program (SHIP)Toll Free: (800) 307-4444 
Local: (702) 486-3478 

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New HampshireNH SHIP – ServiceLink Aging and Disability Resource CenterToll Free: (866) 634-9412 

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New JerseyState Health Insurance Assistance Program (SHIP)Toll Free: (800) 792-8820 
((877) 222-3737 (out of state)) 
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New MexicoBenefits Counseling ProgramToll Free: (800) 432-2080 
Local: (505) 476-4846 

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New YorkHealth Insurance Information Counseling and Assistance Program (HIICAP)Toll Free: (800) 701-0501 

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North CarolinaSeniors- Health Insurance Information Program (SHIIP)Toll Free: (855) 408-1212 
(TTY 711) 
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North DakotaSenior Health Insurance Counseling (SHIC)Toll Free: (888) 575-6611 
Toll Free TTY: (800) 366-6888 

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OhioOhio Senior Health Insurance Information Program (OSHIIP)Toll Free: (800) 686-1578 
TTY: (614) 644-3745 

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OklahomaOklahoma Medicare Assistance Program (MAP)Toll Free: (800) 763-2828 
Local: (405) 521-6628 
(out of state only) 
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OregonSenior Health Insurance Benefits Assistance (SHIBA)Toll Free: (800) 722-4134 
Local: (503) 947-7979 

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PennsylvaniaAPPRISEToll Free: (800) 783-7067 
Local: (717) 783-1550 

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Puerto RicoState Health Insurance Assistance Program (SHIP)Toll Free: (877) 725-4300 
(Central Office (Mayaguez 1-800-981-0056, Ponce 1-800-981-7735)) Local: (787) 721-6121 
(8009817735 south of island 8009810056 west of island) TTY: (787) 919-7291 

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Rhode IslandSenior Health Insurance Program (SHIP)Local: 1-888-884-8721 
TTY: (401) 462-0740 

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South Carolina(I-CARE) Insurance Counseling Assistance and Referrals for EldersToll Free: (800) 868-9095 
Local: (803) 734-9900 

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South DakotaSenior Health Information & Insurance Education (SHIINE)Toll Free: (800) 536-8197 

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TennesseeTennessee Commisssion on Aging & Disability -TN SHIPToll Free: (877) 801-0044 
Local: (615) 741-2056 
TTY: (615) 532-3893 

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TexasTexas Department of Aging and Disability Services (HICAP)Toll Free: (800) 252-9240 
Toll Free TTY: (800) 735-2989 

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UtahSenior Health Insurance Information Program (SHIP)Toll Free: (800) 541-7735 
Local: (801) 538-3910 

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VermontState Health Insurance Assistance Program (SHIP)Toll Free: (800) 642-5119 
Local: (802) 865-0360 

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VirginiaVirginia Insurance Counseling and Assistance Program (VICAP)Toll Free: (800) 552-3402 
Local: (804) 662-9333 
Toll Free TTY: (804) 552-3402 

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Virgin IslandsVirgin Islands State Health Insurance Assistance Program (VISHIP)Local: (340) 772-7368 
(Saint Croix; (St. Thomas 340-714-4354)) 
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WashingtonStatewide Health Insurance Benefits Advisors (SHIBA)Toll Free: (800) 562-6900 
TTY: (360) 586-0241 

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Washington D.C.Health Insurance Counseling Project (HICP)Local: (202) 727-8370 
TTY: (202) 994-6656 

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West VirginiaWest Virginia State Health Insurance Assistance Program (WV SHIP)Toll Free: (877) 987-4463 
Local: (304) 558-3317 

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WisconsinWisconsin SHIP (SHIP)Toll Free: (800) 242-1060 
(Medigap Part D: 855-677-2783, Disability Drug Benefit: 800-926-4862) 
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